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H&rblock 5. H&rblock How To Get Tax Help Table of Contents Go online, use a smart phone, call or walk in to an office near you. H&rblock Whether it's help with a tax issue, preparing your tax return or picking up a free publication or form, get the help you need the way you want it. H&rblock Free help with your tax return. H&rblock Free help in preparing your return is available nationwide from IRS-certified volunteers. H&rblock The Volunteer Income Tax Assistance (VITA) program is designed to help low-to-moderate income, elderly, persons with disabilities, and limited English proficient taxpayers. H&rblock The Tax Counseling for the Elderly (TCE) program is designed to assist taxpayers age 60 and older with their tax returns. H&rblock Most VITA and TCE sites offer free electronic filing and all volunteers will let you know about credits and deductions you may be entitled to claim. H&rblock Some VITA and TCE sites provide taxpayers the opportunity to prepare their return with the assistance of an IRS-certified volunteer. H&rblock To find the nearest VITA or TCE site, visit IRS. H&rblock gov or call 1-800-906-9887. H&rblock As part of the TCE program, AARP offers the Tax-Aide counseling program. H&rblock To find the nearest AARP Tax-Aide site, visit AARP's website at www. H&rblock aarp. H&rblock org/money/taxaide or call 1-888-227-7669. H&rblock For more information on these programs, go to IRS. H&rblock gov and enter “VITA” in the search box. H&rblock Internet. H&rblock IRS. H&rblock gov and IRS2Go are ready when you are — every day, every night, 24 hours a day, 7 days a week. H&rblock Apply for an Employer Identification Number (EIN). H&rblock Go to IRS. H&rblock gov and enter Apply for an EIN in the search box. H&rblock Request an Electronic Filing PIN by going to IRS. H&rblock gov and entering Electronic Filing PIN in the search box. H&rblock Check the status of your 2013 refund with Where's My Refund? Go to IRS. H&rblock gov or the IRS2Go app, and click on Where's My Refund? You'll get a personalized refund date as soon as the IRS processes your tax return and approves your refund. H&rblock If you e-file, your refund status is usually available within 24 hours after the IRS receives your tax return or 4 weeks after you've mailed a paper return. H&rblock Check the status of your amended return. H&rblock Go to IRS. H&rblock gov and enter Where's My Amended Return in the search box. H&rblock Download forms, instructions, and publications, including some accessible versions. H&rblock Order free transcripts of your tax returns or tax account using the Order a Transcript tool on IRS. H&rblock gov or IRS2Go. H&rblock Tax return and tax account transcripts are generally available for the current year and past three years. H&rblock Figure your income tax withholding with the IRS Withholding Calculator on IRS. H&rblock gov. H&rblock Use it if you've had too much or too little withheld, your personal situation has changed, you're starting a new job or you just want to see if you're having the right amount withheld. H&rblock Determine if you might be subject to the Alternative Minimum Tax by using the Alternative Minimum Tax Assistant on IRS. H&rblock gov. H&rblock Locate the nearest Taxpayer Assistance Center using the Office Locator tool on IRS. H&rblock gov or IRS2Go. H&rblock Stop by most business days for face-to-face tax help, no appointment necessary — just walk in. H&rblock An employee can explain IRS letters, request adjustments to your tax account or help you set up a payment plan. H&rblock Before you visit, check the Office Locator for the address, phone number, hours of operation and the services provided. H&rblock If you have an ongoing tax account problem or a special need, such as a disability, you can request an appointment. H&rblock Call the local number listed in the Office Locator, or look in the phone book under United States Government, Internal Revenue Service. H&rblock Locate the nearest volunteer help site with the VITA Locator Tool on IRS. H&rblock gov. H&rblock Low-to-moderate income, elderly, persons with disabilities, and limited English proficient taxpayers can get free help with their tax return from the nationwide Volunteer Income Tax Assistance (VITA) program. H&rblock The Tax Counseling for the Elderly (TCE) program helps taxpayers 60 and older with their tax returns. H&rblock Most VITA and TCE sites offer free electronic filing and some provide IRS-certified volunteers who can help prepare your tax return. H&rblock AARP offers the Tax-Aide counseling program as part of the TCE program. H&rblock Visit AARP's website to find the nearest Tax-Aide location. H&rblock Research your tax questions. H&rblock Search publications and instructions by topic or keyword. H&rblock Read the Internal Revenue Code, regulations, or other official guidance. H&rblock Read Internal Revenue Bulletins. H&rblock Sign up to receive local and national tax news by email. H&rblock Phone. H&rblock You can call the IRS, or you can carry it in your pocket with the IRS2Go app on your smart phone or tablet. H&rblock Download the free IRS2Go mobile app from the iTunes app store or from Google Play. H&rblock Use it to watch the IRS YouTube channel, get IRS news as soon as it's released to the public, order transcripts of your tax returns or tax account, check your refund status, subscribe to filing season updates or daily tax tips, and follow the IRS Twitter news feed, @IRSnews, to get the latest federal tax news, including information about tax law changes and important IRS programs. H&rblock Call to locate the nearest volunteer help site, 1-800-906-9887. H&rblock Low-to-moderate income, elderly, persons with disabilities, and limited English proficient taxpayers can get free help with their tax return from the nationwide Volunteer Income Tax Assistance (VITA) program. H&rblock The Tax Counseling for the Elderly (TCE) program helps taxpayers 60 and older with their tax returns. H&rblock Most VITA and TCE sites offer free electronic filing. H&rblock Some VITA and TCE sites provide IRS-certified volunteers who can help prepare your tax return. H&rblock Through the TCE program, AARP offers the Tax-Aide counseling program; call 1-888-227-7669 to find the nearest Tax-Aide location. H&rblock Call to check the status of your 2013 refund, 1-800-829-1954 or 1-800-829-4477. H&rblock The automated Where's My Refund? information is available 24 hours a day, 7 days a week. H&rblock If you e-file, your refund status is usually available within 24 hours after the IRS receives your tax return or 4 weeks after you've mailed a paper return. H&rblock Before you call, have your 2013 tax return handy so you can provide your social security number, your filing status, and the exact whole dollar amount of your refund. H&rblock Where's My Refund? can give you a personalized refund date as soon as the IRS processes your tax return and approves your refund. H&rblock Where's My Refund? includes information for the most recent return filed in the current year and does not include information about amended returns. H&rblock Call the Amended Return Hotline, 1-866-464-2050, to check the status of your amended return. H&rblock Call to order forms, instructions and publications, 1-800-TAX-FORM (1-800-829-3676) to order current-year forms, instructions and publications, and prior-year forms and instructions (limited to 5 years). H&rblock You should receive your order within 10 business days. H&rblock Call to order transcripts of your tax returns or tax account, 1-800-908-9946. H&rblock Follow the prompts to provide your Social Security Number or Individual Taxpayer Identification Number, date of birth, street address and ZIP code. H&rblock Call for TeleTax topics, 1-800-829-4477, to listen to pre-recorded messages covering various tax topics. H&rblock Call to ask tax questions, 1-800-829-1040. H&rblock Call using TTY/TDD equipment, 1-800-829-4059 to ask tax questions or order forms and publications. H&rblock The TTY/TDD telephone number is for people who are deaf, hard of hearing, or have a speech disability. H&rblock These individuals can also contact the IRS through relay services such as the Federal Relay Service available at www. H&rblock gsa. H&rblock gov/fedrelay. H&rblock Walk-in. H&rblock You can find a selection of forms, publications and services — in-person, face-to-face. H&rblock Products. H&rblock You can walk in to some post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. H&rblock Some IRS offices, libraries, and city and county government offices have a collection of products available to photocopy from reproducible proofs. H&rblock Services. H&rblock You can walk in to your local TAC most business days for personal, face-to-face tax help. H&rblock An employee can explain IRS letters, request adjustments to your tax account, or help you set up a payment plan. H&rblock If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you are more comfortable talking with someone in person, visit your local TAC where you can talk with an IRS representative face-to-face. H&rblock No appointment is necessary—just walk in. H&rblock Before visiting, check www. H&rblock irs. H&rblock gov/localcontacts for hours of operation and services provided. H&rblock Mail. H&rblock You can send your order for forms, instructions, and publications to the address below. H&rblock You should receive a response within 10 business days after your request is received. H&rblock Internal Revenue Service 1201 N. H&rblock Mitsubishi Motorway Bloomington, IL 61705-6613 The Taxpayer Advocate Service Is Here to Help You. H&rblock The Taxpayer Advocate Service (TAS) is your voice at the IRS. H&rblock Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights. H&rblock What can TAS do for you? We can offer you free help with IRS problems that you can't resolve on your own. H&rblock We know this process can be confusing, but the worst thing you can do is nothing at all! TAS can help if you can't resolve your tax problem and: Your problem is causing financial difficulties for you, your family, or your business. H&rblock You face (or your business is facing) an immediate threat of adverse action. H&rblock You've tried repeatedly to contact the IRS but no one has responded, or the IRS hasn't responded by the date promised. H&rblock If you qualify for our help, you'll be assigned to one advocate who'll be with you at every turn and will do everything possible to resolve your problem. H&rblock Here's why we can help: TAS is an independent organization within the IRS. H&rblock Our advocates know how to work with the IRS. H&rblock Our services are free and tailored to meet your needs. H&rblock We have offices in every state, the District of Columbia, and Puerto Rico. H&rblock How can you reach us? If you think TAS can help you, call your local advocate, whose number is in your local directory and at www. H&rblock irs. H&rblock gov/advocate, or call us toll-free at 1-877-777-4778. H&rblock How else does TAS help taxpayers? TAS also works to resolve large-scale, systemic problems that affect many taxpayers. H&rblock If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System at www. H&rblock irs. H&rblock gov/sams. H&rblock Low Income Taxpayer Clinics. H&rblock Low Income Taxpayer Clinics (LITCs) serve individuals whose income is below a certain level and need to resolve tax problems such as audits, appeals, and tax collection disputes. H&rblock Some clinics can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. H&rblock Visit www. H&rblock TaxpayerAdvocate. H&rblock irs. H&rblock gov or see IRS Publication 4134, Low Income Taxpayer Clinic List. H&rblock Prev Up Next Home More Online Publications
Understanding your CP2005 Notice
We accepted the information you sent us. We're not going to change your tax return. We've closed our review of it.
What you need to do
- Read your notice carefully.
- You don't have to do anything.
- You don't have to answer the notice.
- If you have a payment plan for another IRS debt, keep making your payments.
You may want to...
- Keep a copy of your notice for your files.
- Contact us if you don't get a refund for any payment you made on the proposed changes we now aren't going to make.
- Contact us by mail or by calling the toll free number on your notice with any questions we haven't answered below.
Answers to Common Questions
Why did it take you so long to contact me about this matter?
Our computer systems match the information you report on your tax return with information reported by employers, banks, businesses, and others. This matching takes several months to complete.
What if I sent you a payment based on the changes you proposed?
You'll receive a refund check in 4 to 6 weeks as long as you owe no taxes or other debts we have to collect.
What if I petitioned the U.S. Tax Court?
Our Office of Chief Counsel will contact you about closing your petition.
What should I do if you close my case without changing my account and I think you closed it in error?
Please call the toll free number on your notice.
What should I do if I receive another notice or letter?
If the notice or letter is about this matter, pay no attention to it. If it's about another matter, read it carefully and follow its instructions.
Tips for next year
Consider filing your taxes electronically. Filing online can help you avoid mistakes and find credits and deductions that you may qualify for. In many cases you can file for free. Learn more about e-file.
You can avoid future mistakes by:
- keeping accurate and full records
- waiting until you get all of your income statements to file your tax return
- checking the records you get from your employer, mortgage company, bank, or other sources of income (W-2s, 1098s, 1099s, etc.) to make sure they're correct
- including all the income you received during the year on your tax return
- following the instructions for your tax return on how to report income, expenses and deductions
- filing an amended tax return if you receive any additional information after you've filed your return
Page Last Reviewed or Updated: 28-Feb-2014
Printable samples of this notice (PDF)
Tax publications you may find useful
How to get help
- Call the 1-800 number listed on the top right corner of your notice.
- Authorize someone (e.g., accountant) to contact the IRS on your behalf using Form 2848.
- See if you qualify for help from a Low Income Taxpayer Clinic.
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